E-mail:E-mail:
SurnameSurname
 *
CompanyCompany
 *
NameName
 *
PostPost
 *
E-mailE-mail
 *
PhonePhone
 *
Message TypeMessage Type
CommentComment
* Required fields

Maintenance and Support Service

Welcome to the Technical Support Center of Inline Telecom Solutions!

Inline Telecom Solutions provides its maintenance and support services to telecommunication operators of the Russian Federation and fully confirms its high standards of maintenance and technical support.

With a deep respect to our customers, we engage ourselves into the complete care about technical maintenance of the supplied solutions. In this way we systematically and successively create strategic values of partner relations with our customers.

We are fully responsible for a stable and accurate operation of hardware and solutions that we supply that guarantees a reliable work of operators’ telecommunication services.

We carry out all types of technical maintenance for our customers within our flexible and efficient service contact systems (SLA). This system allows us to process customer requests of almost any types with high quality standards.

Our approach to technical maintenance is based on identifying priorities of problems occurring during our customers’ communication infrastructure operation.

Our Technical Support Center facilities allow us to provide our customers with a full range of services in the following directions:

● remote high qualified engineering technical support;

● repair and accelerated substitution of hardware; and

● technical support at a customer’s platform.

Service requests for support are accepted on the 24/7 basis.

While submitting your request, please provide the following information for efficient interaction:

  1. Service agreement number
  2. Name, surname and telephone number for urgent contacts
  3. Type, part number and serial number of your hardware
  4. Priority of a problem
  5. Description of a problem and a log file with mistakes

If you have a service agreement and are a registered user, please use your access to ITSM 24x7 Service Desk for opening a service request:

Username:
Username:
Password:
Password:
If you forgot your login and password or you do not have them, please send a message to
support@inlinetelecom.ru
If you forgot your login and password or you do not have them, please send a message to
support@inlinetelecom.ru

You can also register your service request by sending it to support@inlinetelecom.ru and calling:

›8 800 250 01 16  Hotline
+7 495 645-44-50 #1 working hours 10AM to 6PM

It is obligatory to make a phone call after submitting a request of Priority 1 or 2.

If you forgot your login and password or you do not have them, please send a message support@inlinetelecom.ru